
26 SmartPilot X-5R Drive Operating Guide
3.3 Customer support
Raymarine provides a comprehensive customer support service. You can contact
customer support through the Raymarine website, telephone and email.
If you are unable to resolve a problem, please use any of these facilities to obtain
additional help.
Web support
Please visit the customer support area of our website at:
www.raymarine.com
This contains Frequently Asked Questions, servicing information, e-mail access to
the Raymarine Technical Support Department and details of worldwide Raymarine
agents.
Telephone and email support
In the USA:
• Tel: +1 603 881 5200 extension 2444
In the UK, Europe, the Middle East, or Far East:
• Tel: +44 (0)23 9271 4713
• Email: ukproduct.support@raymarine.com
Help us to help you
When requesting service, please quote the following product information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number.
To see the software version:
1. Hold down
standby
for 4 seconds:
i. After 2 seconds you will see the
DISPLAY CAL
screen
ii. After another 2 seconds you see controller software version
2. Press
disp
to display the computer software version
3. Press
disp
again to display the total number of hours the SPX-5R Tiller system
has been used in Auto mode.
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